Term and Conditions

Prices

The price list shows our current prices that are effective from 1st May 2008. Prices charged will be those in force at the date of receipt of order, and exclude VAT where appropriate and delivery charges.

Damages/Shortagee/Non delivery

It is the customer�s duty wherever possible to inspect items upon delivery. In the event of items being received in a damaged condition or short delivered, claims must be made in writing within 3 days of delivery of the goods. Claims for non-delivery must be made in writing within 7 days of the invoice date.

Ordering

Orders must be in writing by post of fax, but we cannot be held responsible for orders lost in the post or faxed orders which are subject to transmission errors. Telephone orders can only be accepted if an Official Order Number is quoted at the time of ordering. Orders must be legible and clearly state model number, width, colour and size.

Insrection prior to adaptation

Upon receipt of items ordered for adaptation by the Customer, it is the Customer�s duty to check that all items have been correctly supplied as regards model, colour, width, size, etc., before adaptations are undertaken. We will not be held responsible for items we have supplied incorrectly that have been adapted, where the item is not first checked on receipt.

Returns

1. Incorrectly Supplied Items
   We will accept items back for credit which have been incorrectly supplied, provided that: -
   a) We are notified in writing or by telephone within 3 days of delivery that they were incorrectly supplied.
   b) They are unmarked and have not been worn.
   c) They have not been adapted.
   d) They are returned in the original packaging in a clean, re-saleable condition.
   e) The Delivery Note or Official Order Number and Patient Name (if applicable) are quoted.
   
2. Faulty Items
   Faulty items must be returned immediately for credit or exchange, quoting Delivery Note Number and Official Order Number, and must be accompanied by a written explanation as to the fault.
   
3. Correctly Supplied Items
   Unwanted items returned for credit or exchange, which are neither faulty nor have been incorrectly supplied, will be credited or exchanged (but we reserve the right to make a handling charge where appropriate), so long as they have not been adapted, form part of our current range and are returned in the original packaging in a clean and re-saleable condition.
   
4. Split Pairs
   Split pairs will not be accepted back for return or credit unless they have been incorrectly supplied by Talar Made Orthotics Ltd. The surcharge for split pairs is 50%.

Credit account payment terms: 30 days from invoice date

Unless otherwise agreed in writing, all sums become due and payable no later than 30 days from the invoice date. We reserve the right to suspend supplies immediately and without notification to the Customer, should amounts become overdue. All major credit and debit cards are accepted for payment.

Hours of business

Our offices are open to handle your order for enquiries from Monday to Thursday between 8.45 a.m. and 5.00 p.m. and Friday between 8.45am and 3.45pm Stock item orders received by 3.00 p.m. will be despatched on the same day.